Search Windows for paint , and then click the Paint in the list of results. If you see a red X , follow the on-screen instructions to resolve the issue. The software installation prompts you to connect the cable if needed. If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers. Product has been exchanged: Is my Windows version bit or bit? HP encountered an error while trying to scan your product.

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HP Customer Support – Software and Driver Downloads

Operating System – Windows 7, Windows 8, Windows 8. HP encountered an error while trying to scan your product. Turn off the printer. I came across your post and would like to help.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows) | HP® Customer Support

jp Click outside the Settings menu, and then click Capture Photos. Click the menu icon, and then select Settings. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.


Solution and Diagnostic Data Collection. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows)

Any warranty support needed would be completed by the third party that sold the product. Some workarounds might be unavailable depending on the printer. We are unable to determine your warranty status for the product and serial number provided. I recommend you to perform the following steps to isolate the issue and arrive at a fix: If the installation failedthe firewall software is not causing sscan issue. This page requires Javascript. Follow this checklist to stop these prints: Message 2 of 3.

Select an operating system and version to see available software for this product. One or more of the values entered is not permitted.

Select the Image typeand then click Scan. Look for HP Printer driver.

HP Officejet J All-in-One Printer How to | HP® Customer Support

Select the desired files and choose ‘Download files’ to start a batch download. Select from the products you own. Prompt for settings when scanning from the control panel: If you can scan short from the control panel, leave the bin folder open, then continue with these steps to make sure hpqste If yes then it indicates that the scanning hardware is fine.


I would like to know the following information to assist you better: You may download and install the drivers from this link. No software or drivers are available for this product with the selected operating system. What can I do?

Prompt for settings at the time of scan: If Source is an available option, select where you loaded your document or photo. After re-installing the driver my Officejet will now print but doesn’t recognize as a scanner. Under the Driver heading, click Download. Search Windows for Scanand then click the Scan app in the list of results. This tool applies to Officejer Windows PC’s only.

Do you receive an error message when you try to scan?